Customer Testimonials in Tacoma, WA
My service experience was quick and easy. Brandon does a great job keeping me informed and updated.
Michael Shearman of INFINITI of Tacoma at Fife was very helpful when I sold my car. He came to my house with all the legal paperwork for me to sign and took the car so I didn't have to go anywhere! Excellent customer service!
Love the experience and hospitality, friendly greeting. Services are exceptional Thank you, for all the great reception.
James in service was friendly and I would recommend this dealership to anyone. My first infinity used G80, love this truck.
All of the above!!!! awesome customer service
I called and needed service to my car. Andrew was my service advisor and made my experience very easy. I had to work this day so Andrew had a loaner available for me so I could make it to work. He notified me when my vehicle was ready and when I came in to pick up my car he explained what was done and went over the checks that’s was done to ensure I was up to date on any other service. Any time I need service to my car the service Advisors makes my experience has painless as ...
Great service with my Q50. Zero pressure when dealing with additional maintenance but provide great deals for each item
Taylor Smith was awesome throughout the car buying process. Super easy to work with and talk to, she made our car buying experience so much better. My wife and I highly recommend going to see Taylor at INFINITI of Tacoma.
INFINITI of Fife has shown me that they value their customers. They have a great service and sales team. I would highly recommend stopping by and seeing the beautiful cars on their lot. I’ll be back for sure in the future.
As soon as the GT-R was listed on their website, my wife and I walked in to check it out. Ed our sales person greeted us immediately & politely (just like everyone else in the dealership did). He was very patient to answer our questions. The communication with him was clear and no hassle at all. Next day, I came back with a check and took this baby home; did I not mention that it was the same GT-R (same VIN!) that I sold about half a year ago! I couldn’t let this 1/1000 chance slip away. Thank you Team ...
Al was a great pleasure to communicate and work with in the purchase of our new Tesla. He was able to answer all of our questions and made our experience exceptional and one to remember. Our family is beyond happy and forever grateful to Al for his assistance. If you or anyone else you know is in search of a new vehicle, we highly recommend that you contact Al at Infinity of Tacoma. Maribel & David
I got preapproved for a car loan before shopping. Don, the financial manager, dealt with my render and reduced my monthly payment by 35%. I also love my new infinity! It was the greatest car-buying experience.
Very efficient, professional friendly love INFINITI
Just wanna say Thanks to James and his team for working on my car! Excellent job!
Everyone was super great!
Great staff, nice facility, very helpful. My experience was awesome, Edward was helpful throughout the process. I definitely recommend!
I brought my car in for a service and immediately felt right at home. The service department has a good flow to it. Warm and inviting, modern and clean. Andrew helped me with all of my needs and really went above and beyond with answering my questions. It should be noted im anit dealership service, I've had a lot of trouble at other locations. While this was my first time at an INFINITI Dealer I was pleasantly surprised, I will be back when my G35 needs service again.
I love INFINITI they make you feel like you are their most important customer. They greet you at your car and escort you into the office. Most important! They do not try to upsell you. They let you know what maintenance is coming up but do not pressure you.
Quick, easy service meeting expectations.
Friendly, timely, available tv,snacks and clean restrooms. Fastest 2 hours..
Had a great experience here buying a used GLE 350. Colly was our salesperson who helped us on every step of the way in purchasing our dream car, and I highly recommend anyone thinking about purchasing to go to him. This was our first time buying a car, and Colly was able to demystify the entire process whilst patiently addressing all of our concerns. He is clearly a knowledgeable guy about cars, and it showed from how he was able to explain the tradeoffs of various brands and models, as well as the benefits of add-on features. We walked out of ...
Andrew was very professional and customer service oriented. There near by competitors should learn a lesson from there dealerships attitude toward customer service in the luxury brand arena.
They are very professional. And very efficient. I recommend them to all my family and friends.
Took care of my needs
I WAS VERY SATISFIED WITH THE SALES DEPARTMENT THEY WERE VERY HELPFUL AND I NOW OWN THREE INFINITIES. THANK YOU!
Friendly, fast & great service. Nice waiting area & great snacks & drinks!
The service and sales team at INFINITI of Tacoma at Fife is AMAZING! You can tell that they really care about their customers and go the extra mile for customer satisfaction. My service writer Andrew was so helpful with my warranty work. Colly and Mr. Richards in sales were also very informative in helping me look into upgrading to a newer vehicle. When I'm ready to buy I will definitely choose Infinit again.
Bought a car completely online, they delivered it to me. Even drove up the floor mats they forgot. No one is dealing on cards so the price was fine. If I get another INFINITI I will start here.
Best INFINITI dealership in the state. No markup, easy purchase process. Great facilities. Super helpful and friendly staff.
It was a easy going nice experience. The atmosphere was great with good coffee and gold drinks. The salesman Colley was great to deal with.
I took my car in for service and they were amazing. They took time to explain what was needed in detail. Definitely worth the money.
This is probably the best dealership I visited. I was treated with respect, professional, but at the same time without the pressure that others experience. I would highly recommend everyone to stop by. They have a wide verity of cars outside of their infinity cars, especially Teslas. Highly highly recommend this place. By the way, their manager, she is really awesome!
This is my first visit. Very friendly and professional staff. Very clean and beautiful facility. I am sure I will be back again for my next service. Thanks
Brandon in the Service department is always friendly and professional and great at keeping me updated on my vehicle during service.
Excellent customer service and will be making sure that my car is serviced here all the time.
I'm able to get a service appointment in a timely manner. The issues with my car are fully explained to me. My family owns two INFINITI cars and we have been customers since 2007. We are huge fans of this dealership, we even bought our last car there!
Amazing prompt professional service! There was an appointment available the next day for my need. I was early to it and they took me right in. The service department was amazing and I was treated with total respect. I chose to wait there for an hour and a half as my car was serviced and it even came out washed and detailed. Waiting there was convenient comfortable and their customer waiting area is meant to be welcoming which very much was so
James was an amazing customer service rep there at INFINITI of Tacoma! He made sure I was informed at all times regarding my vehicle and I really appreciate his communication throughout the whole process. Excellent customer service!
We have had our INFINITI cars serviced by INFINITI of Tacoma at Fife for several years due to a bad experience with our local INFINITI dealer. The service department has always treated us well, even gave us loaner cars to take back to Vancouver area. Last week we purchased a 2023 INFINITI QX80 Sensory from Colly. Colly was a great salesperson and the support staff (including Lena & Don) were friendly and helpful. John delivered the QX80 to us and gave us a nice tour of its bells & whistles, before driving our trade-in back to Fife. They even sent us ...
Best car buying experience I have ever had! Al and Don were awesome! No games, honest and ZERO back and forth! This is my 4th new INFINITI and I drove all the way from Portland, bypassing Beaverton INFINITI, as I did not want to play games and place a huge value on honesty! Trust me on this, there is a reason they awards JD Power awards every year! Can't overstate how great they are there! Earned a life long customer in me!
Excellent experience buying a used car from them. Everyone we met was helpful!
Amazing customer service.He was professional and offered great information.I highly recommend hi service
Very knowledgeable and professional staff.
Service department was great with us! Communication was clear and they got the job done. Car was washed and detailed when returned to us. We appreciate the small things!
Excellent overall. Employees were prompt and attentive.
Very comfortable environment, process to set up a test drive was very simple, all of the staff were incredibly friendly and warm. They really tried to make sure the whole process was fun (as it can be) and they kept following up to make sure I had everything I needed. The staff even went above and beyond to help with my trade in. Amazing customer service. I would highly recommend this place to anyone!
I must say the salesman Colly he made sure that everything was going to be okay even when I was panicking and thinking it wasn’t going to work.. he was cool and really friendly I feel like I was taken care of.. I highly recommend his services if you are ever in need of a new car 👌🏽
Thank you, Lena, and all the sales managers, and staff for making my buying process so easy and a wonderful experience.
Great people great experience
Andrew was extremely helpful and knowledgeable about my car needs. I really appreciated his input.
I was able to make an appointment and even change it in a short timeframe. Extremely friendly staff. Very nice waiting room. The love of furry babies is awesome. Love that this a dog friendly place .
Andrew is great. Give him a raise.
I would like the Thank the whole service team from Andrew, Brandon and James. They ensured that I received top notch service. My usual service consultant was unable to be there and the other service consultants jumped right in and made my service visit very well. I would recommend Fife Infinity Dealership to any buying a new or used vehicle. They take care of you from the time you purchase a vehicle all the way till you need a service visits. I would to thank them for being a top notch and honest dealership.
This was are first experience. Everything from the time we walked in the door was a 10 plus.
Recommend going here for any service work you need. Loved Andrew, he am amazing service advisor
Had a customers car that needed diagnosed and fixed. Brandon was awesome, super friendly fast and attentive! The text option that gives you updates and to allow permission to do the work is cool! Thanks INFINITI! I’ll definitely come back if I need help.
Perfect… couldn’t have been easier.
James in service was amazing. Knowledgeable and a communicator The service dept is actually a nice place to wait for your car.
I had the best sales experience of my life here at Infinity of Tacoma at Fife - thanks to the great Colly Hector who was my sales person. I give Colly 5 out of 5 stars! My wife and I pulled into the lot to have a look at a 2020 Mazda MX-5 Miata GT. Colly was there in less than a minute to greet us and get us going for a test drive. He knew we wanted the car, but he never took us for granted. I had been shopping new and used cars for the last year. I thought I knew ...
Customer service is always great at the Tacoma dealership, and I always enjoy working with Brandon.
Excellent place to buy a car or get yours fixed, Andrew is a killer service rep
They were all great. Edward Ryle was very patient and easy to work with. Thank you!
INFINITI of Tacoma at Fife is a ‘Top Notch’ business that I’m happy & proud to be a part of for over 18 years. We’re committed for life! They’re family!
Andrew is the best of the best when it comes to making sure everything is taken care of and you can just relax and wait for your car to be serviced highly recommend this dealership ask for Andrew Wallace as your service advisor !
We had a very pleasant experience with INFINITI of Tacoma at Fife but especially Taylor Smith. She was patient with my family (we brought our two small children) and made sure we were happy with our purchase. When we are ready to purchase another car we will most definitely be returning. They’ve got a customer in us for life!
Crew was professional despite heavy volume of traffic. Took care of my car and made me understand services that my car need and what they are important for longevity of car life.