Customer Testimonials in Tacoma, WA
I purchased my very first car about 6 weeks ago from INFINITI very great experience the car is treating me very well . Zach Martin was very helpful & enthusiastic in accommodating me with whatever I needed . I left with the car the same day I test drove it very quick process . I will definitely recommend this dealer to many of my peers . I am loving the car & so are others thank you .
“Excellent Experience” I took a flight from SFO to SEA. Al Baz who I spoke to prior to leaving SFO was great to work with. He went out of his way to pick me up at the Airport. He was very responsive, and went above and beyond with any questions or special requests I had! I took the car for a test drive and after we came back, I told Al that I wanted the car. During the signing of all the documents. Al had the car cleaned and detailed inside and out. After I had signed all the documents ...
Great experience and very professional. The process went pretty smooth and this is a no hassle, low pressure dealership, and the whole process took less than 2 hours.
Excellent service! Brandon kept me apprised at every step.
Ask for John McQueen when you visit INFINITI of Tacoma in Fife! He was the absolute best to work with while I was researching cars. His upbeat and fun attitude made the experience comfortable and easy. He was so helpful and never tried any high pressure sales tactics. In fact, I decided another brand was right for me, so I didn't buy a car from him; and even then, he was really wonderful and congratulated me and was excited for me. He's a genuine person, a total gem, and you must visit him at INFINITI of Tacoma in ...
Ask for John McQueen when you visit INFINITI of Tacoma in Fife! He was the absolute best to work with while I was researching cars. His upbeat and fun attitude made the experience comfortable and easy. He was so helpful and never tried any high pressure sales tactics. In fact, I decided another brand was right for me, so I didn't buy a car from him; and even then, he was really wonderful and congratulated me and was excited for me. He's a genuine person, a total gem, and you must visit him at INFINITI of Tacoma in ...
Zach is amazing!! Such a dear. Very helpful .
Zach in sales was awesome!
Great experience and looking forward to our next service!
Had a blast shopping for a car at INFINITI of Tacoma, all thanks to the awesome sales rep! 🚗 From the get-go, he was chill, knew his stuff, and helped me find the perfect ride. Super laid-back vibes, no pressure, just good times and a sweet new set of wheels. Big shoutout to the INFINITI crew, especially Zach Martin– you made car shopping surprisingly fun! 🌟
Zach in sales is by far one of the kindest car salesman I have come across. He answered my questions (yes I had a ton) honestly and knowledgeably. I felt at ease and not pressured at all to make a quick decision.
My car buying experience at INFINITI of Tacoma was exceptional, largely thanks to Zach Martin. He was incredibly helpful, knowledgeable, and made the entire process seamless. I highly recommend Zach and the dealership for a top-notch experience!
Zach in sales is the man!!
Zach was great to work with and was very informative. Highly recommend this place. This is not your typical car dealer experience.
Zach in sales was amazing! Thank you for your hard work 🙂
Highly Recommend! Zach Martin went above and beyond! He gave me the confidence and knowledge to make a good decision. Going to talk to him first about my vehicle purchases from now on!
Elizabeth & mustache man were great! Helped me feel like I was making the best choice for my family and I
We had the absolute best experience. James was amazing taking care of us. He worked quickly to solve the problem with our car and helped us get into a rental so I didn't have to wait with kids. I will come back for all of my cars service needs
Excellent service from Service Advisor Brandon as always.
A little slow at first but after they got going it was fine
Wonderful experience with James. He was very thorough and knowledgeable! Doesn’t try to nickel and dime you, but instead straight to the point and saving me a lot of money. Definitely will be back in the future for service!
INFINITI of Tacoma is fantastic! Hands down, Zach is the man to deal with for your new INFINITI! Consistient, professional, and reliable. Highly recommended, and the only person I'll work with when I'm shopping for a new car.
Had a great experience with the salesman. Didn't feel any pressure and got a lot of great information. I believe Zack was the name of the guy who helped me out. Highly recommend him.
Zach is the best to work with! So professional all around.
Zach Martin is always my go to sales guy when I am looking to buy a car. Personable and professional! I will always recommend him to those needing a vehicle!
Nothing but good things so say, Zach Martin is exceptional!
I came into the INFINITI store in Fife with no set idea of the vehicle I had in mind and Zach was so helpful & informative!! I learned so much about the product and in the end found a used car that was perfect for me. Zach was patient and never made me feel like I was being pressured. Highly recommend this store!!
Zach Martin is the definition of what a sales professional should be. Can't recommend him enough. Knowledgeable, fun and found a way to get us into the car we hoped for.
Working with Zach! Was such a great car buying experience I wouldn’t go to any other sales man after getting my new car definitely will be back
Everyone was very helpful and I got in and out quick with my new car without a lot of fuss. Zach helped me and he was especially charming and good looking.
Sean was really helpful and professional. Sadly I was not able to use them as my warranty insurance only covers used parts due to cost efficiency and INFINITI only installs brand new parts. Other that they were super nice and attentive. Thank you guys!!
Zach Martin was one of the best salesman I've ever worked with. Was so informative, knowledgeable, and kind. Genuinely wants to help others find the right car that matches their needs. 10/10 would recommend his service.
Great experience! Zach was awesome while we shopped for our new car. Answered all the questions and was knowledgeable. We love our infinity. Will definitely recommend to anyone!
Stopped in to take a look at a vehicle I had seen online. Was promptly provided with some of the friendliest service I’ve ever received in a dealership setting. Their representative Zach Martin went above and beyond to fulfill our families needs and made sure that we could rest easy in our vehicle choice. I would highly recommend you drop into INFINITI Tacoma if you and your family are in need of a reliable vehicle and would like to be treated fairly and professionally. 10/10 experience.
Zach Martin has been amazing! He is so knowledgeable about everything and not pushy at all. I will 100% recommend him to my friends and family!
Thanks to the Al and the team for making the purchasing experience memorable. Not only did they help me purchase a vehicle but they helped me with everything else. I’m glad and grateful for everyone here at INFINITI at Tacoma in Fife.
They always take care of me and my Finny! Great waiting room or loaner option
Everyone was very professional expecially service Dept. I do have to say in the future to have better list of lenders for clients to go through for financing other than that all was very good experience….Loving my Plaid.
James is always great to work with! He goes above and beyond every time I bring my car in!
I have been taking my vehicle to this dealership since I've been stationed in WA and I have never had a bad experience! Being an INFINITI dealership they definitely go above and beyond to take of your vehicle needs! Very nice place, very clean, staff is very polite and attentive, especially Sean and Brandon in the service department always professional and keep you updated regularly!
Brandon always take care of our SUV and keep it in excellent top condition for the road.
Very professional
Great experience from start to finish! Got an amazing vehicle at an amazing price. Staff was excellent from Clayton at sales to all the folks at finance and customer service. Fantastic! Highly recommend!
Good people, nice environment.
Very friendly and helpful. Even though I have an Acura RDX they still treat me like one of the family
I needed to service my new (to me) INFINITI and thought I would try the Tacoma store. My experience was outstanding, from the moment I pulled into the indoor service bay. They started the process promptly and finished in a timely manner. The customer waiting area is comfortable and stocked with drinks and snacks. All I had done was an oil and filter change, and they washed and vacuumed the car! Pretty fair for the $99 service in my opinion. Thanks INFINITI of Tacoma.
Great place
Had a great experience here at inifinti of Tacoma at fife with AL BAZ and the rest of the crew here
Friendly staff work was done in exceptional time gave updates on the progess of your vehicle. I would give them a rating of 7.
Fast and no pressure.
Purchased a Cadillac Escalade from this dealership over the phone. Edward helped me out with my Purchase. He was very nice a knowledgeable. He was very fast and got me approved for financing same day. He even offered to ship my vehicle for free as I live 250 miles away. Thanks again Edward. I would highly recommend this dealership.
Got my Camaro rs from here business was rocky from the start.but they handled it was willing to do what I ask to make me feel good about the deal lowered the price!!! I’ll be back for that ss soon
Al was great! Got me into the car I wanted and took care of me with humor and expertise.
Great
This is by far the best service department I have ever experienced. Brandon is an awesome service manager!!
Great customer service. Very informative on what’s going on with your vehicle. Quick repairs
Service managers are great, waiting area is really nice. Service is always fast and done correctly.
I had an amazing experience with Brandon and the rest of the team. They were polite, efficient, attentive and professional.
Excellent work by the team good trouble shooting technique, very helpful service manager. Disappointed that infinity doesn’t carry the required part or have an alternate part.
2 hours for my wife to wait for an oil change and tire rotation. More than twice as long as it would take myself, otherwise we appreciate cleaning the car up. Next time we will drop it off.
GOOD CLEAN SERVICE AND FAST, KEEP UP THE GOOD WORK. GO BRANDON. AND KEEP THE GOOD SNACKS COMING.
Looked at and test drove a QX50. Came back and purchased the same day. We were treated well by everyone at the dealership. They have me as a client for my next purchase and beyond. Thank you INFINITI of Tacoma.
James in the service department was amazing! Great communication, very friendly and the work was completed correctly and on time. I would highly recommend INFINITI of Tacoma and ask for James in service!
The day after my car was hit in a parking spot. The waterpump goes bad, overheats and has to be towed to INFINITI of Tacoma after working hours. A couple of worried phone calls later and the staff at INFINITI take it all in stride. Got contacted by James (shout out!), they had my parts in by Monday, all work done and ready for pick up by noon on Tuesday. Thank you, Everyone! What a relief to get my car back so quickly.
My service experience was great. James is always kind, friendly, and attentive when I arrive for my service needs. I was in and out in no time for my oil change. Thanks James!
Fast and efficient
Very helpful, considerate of our time.
Completely satisfied with this dealership’s service quality and customer service! Very professional and accommodating to customers!
The best car shopping experience I’ve had. Super clean and welcoming as soon as you entered the dealership. Al Baz was awesome and knowledgeable helped direct me to the cars I was looking for. He explained the different features to each car we were looking at and was able to compare each to best suit me. Al worked with me and my budget to help me find the car of my dreams. He made this first time auto buyer an easy process. Overall I had a great experience at INFINITI. I will be returning with future purchases. 🙂
Was able to make a last minute appointment for brakes, ended up needing to keep the vehicle overnight. Gave me a loaner with no questions and kept me in the loop. Great service.
Car buying is stressful, working with Al made it easier. I greatly appreciate the help and kindness Al gave to me and my children.
James is the best, explained everything that was going on step by step. Definitely coming back for all future work that needs to be done on my daughter's car. Thank you
Al is awesome