Customer Testimonials in Tacoma, WA

DealerRater logo
DealerRater Jun 19, 2021

Al was very helpful in the purchase of my tesla. No pressure to purchase. Let me alone with the car to drive and figure out. Highly recommend him.

Read at DealerRater

DealerRater logo
DealerRater Jun 18, 2021

This is my 2nd purchase with INFINITI of Fife and I will continue to come here for any future purchases. Each time the staff has been friendly and welcoming - Each time I've visited whether, for an oil change or purchase, Al always remembers me and says Hi. It's low-pressure sales with a highly knowledgable staff. A true pleasure doing business with all of you again, especially Al! Cheers!

Read at DealerRater

DealerRater logo
DealerRater Jun 13, 2021

Ron stephans The new guy at the Fife dealership is amazing.His customer service service skills are on point. He sold me a car and then my mom a car and now a couple minutes ago my roommate a car. His manager Cory is also really awesome I will definitely refer more people here.

Read at DealerRater

DealerRater logo
DealerRater Jun 9, 2021

Great sales experience on my new INFINITI purchase with trade in. Al is easy to work with, very knowledgeable, and exceeded my expectations on my new INFINITI purchase.

Read at DealerRater

DealerRater logo
DealerRater May 14, 2021

Yes. The staff were friendly, knowledgeable and readily available. Brandon Raymond in the Service Department provided great service. Also, Covid protections were in place and provided a safe environment.

Read at DealerRater

DealerRater logo
DealerRater Jan 30, 2021

This dealership has always had high admiration for me due to their excellent customer service. I will continue to do business here, thank you all.

Read at DealerRater

DealerRater logo
DealerRater Dec 18, 2020

Great service department. Very friendly. Very helpful. Very accommodating. Very knowledgeable. Goes above and beyond to make sure that you are a satisfied customer. Even team member not directly helping you are still friendly and accommodating.

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2020

This dealership is awesome. Mike and Al are great to work with. I’ve never left unhappy. I look forward to a continued relationship with INFINITI.

Read at DealerRater

DealerRater logo
DealerRater Sep 30, 2020

Going there for service is great, always a loaner car available. People there are friendly and eager to help. They acknowledge you on arrival and check up on you if they see you sitting there to see if you need anything else. I also like the free snacks and drinks, that's always a plus!

Read at DealerRater

DealerRater logo
DealerRater Aug 19, 2020

I prefer the INFINITI of Tacoma at Fife, over the Bellevue INFINITI. Carrie Margullis, is extremely helpful & knowledgeable. She’s pleasant to work with & my favorite Service Advisor! This is now my 2nd INFINITI that she has helped me with.

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2020

I went to the store to check the car and I got good service and came back home with brand new INFINITI car. I like the customer service that I had at the store. I appreciate your good service

Read at DealerRater

DealerRater logo
DealerRater Jun 28, 2020

I stopped at this dealership to enquirer about a problem with my QX80. It was scheduled and repaired at my convenience. Customer service was excellent.

Read at DealerRater

DealerRater logo
DealerRater Jun 24, 2020

Salesperson Clayton Johnston was exceptional in supporting our shopping experience and instrumental in negotiating a favorable purchase on our new QX50 in collaboration with finance manager Mike. We were pleased with the generous offerings for extended zero APR financing through infinity and will enjoy our new vehicle. There was only a single issue with an improperly mounted license plate bracket however the dealership's general manager Steve quickly worked to resolve that to our satisfaction with parts manager Seth. Overall we were impressed by the personable, caring and effective nature of the staff and managers at Infinity of Tacoma at ...

Read at DealerRater

DealerRater logo
DealerRater Jun 6, 2020

I went to this dealership on Wednesday, June 3, 2020 and worked with Cheyenne Price (a new saleswoman) and her sales manager Brian Martin and would you believe his wife and I have the same name except my name is spelled Regina....they were both wonderful, professional, no pressure, very honest and genuinely cared about what I was looking for. Came back the next day and Cheyenne came in on her day off to meet with me....the vehicle I test drove didn’t meet my needs. I would highly recommend this dealership and more importantly Cheyenne and Brian to anyone looking ...

Read at DealerRater

DealerRater logo
DealerRater Apr 21, 2020

Integrity; thorough service department; friendly staff. Aside from the people who work here, Infiniti's are great cars! I have always been taken care of in the 13 years of being a customer!

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2019

Amazing experience! Marine Mike was knowledgeable and supportive through the whole process. I would recommend going there for a great purchase experience. This was so easy, friendly and a low pressure atmosphere. Brian & Mike do everything they say they are going to do and more without asking. Thank you for making this stress free.

Read at DealerRater

DealerRater logo
DealerRater Jun 6, 2019

The guys at Infinity of Tacoma at Fife are cut from a different cloth when it comes to customer service. I had the pleasure of working with Tari in sales and Brian in finance. From start to finish the whole experience was professional and friendly. When waiting on our paper work in the well stocked waiting area, they both checked in very frequently to keep my wife and I updated on the process. I am looking forward to the new places my family will discover with our new suv!

Read at DealerRater

DealerRater logo
DealerRater Nov 13, 2017

INFINITI of Tacoma is a classy, inviting and supportive environment to purchase a new car! Our sales man, Patrick, was kind and supportive during the process. The finance team was fabulous, they made sure everything was in order and made it an enjoyable experience.

Read at DealerRater

DealerRater logo
DealerRater Nov 13, 2017

Our experience was fantastic - no hassles, no pressure. We had been patiently looking for a used vehicle using the USAA Vehicle Purchasing Program. We had done a lot of leg-work on our own, test driving many vehicles at numerous dealerships in the area. We were prepared with an EFT to fund the vehicle - we just needed to find the "right" one. On Nov 11, we visited Infinity of Tacoma at Fife (I of T @ F) after having expressed interest in a specific vehicle listed on the USAA Web Site. Infinity called us the night before, advised that ...

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2017

Purchased our first Infinity from Infinity of Tacoma. We were not quite in the market for a car, but came across a LOW mileage used infinity that fit our needs. No pressure! It was completely hassle free. From start (driving onto the lot) to finish (driving off lot with car) was less than 2 hours! All staff were a pleasure to work with. John our salesman and Carrie in finance were excellent to work with. Never pushy or insisting on adding extras! Highly recommend Infinity of Tacoma for any of your car needs!!

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2017

We have a great deal to our new toyota rav4 xle 2016 from Mr. Al Baz of infinity fife. No hassle, easy to talk to and very accomodating. He found way easily to please you for a great deal u want. Thanks Al.

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2017

I can recommend this dealership & services. The dealer who spoke to us is Mr. Al Baz who help us to buy our new car. He is a very nice person, very accomodating and no-hassle to spoke with. Overall, we had a great experience..

Read at DealerRater

DealerRater logo
DealerRater Oct 29, 2017

Absolutely wonderful experience. Very professional Chyna was soon personal, and knowledgeable. They worked tirelessly to attain best financing.!!! My husband and I are committed to purchasing our daughter's next vehicle there.

Read at DealerRater

DealerRater logo
DealerRater Oct 28, 2017

Clayton provided a “no pressure” experience in a very professional manner. He was knowledgeable, easy to talk with and pleasant. Should I purchase an INFINITI, I will definitely return to do so with Clayton.

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2017

I walked into the dealership randomly looking for a very specific vehicle. They didn't have one. Instead of showing me vehicles I knew I didn't want they took my information down. 2 days later Chyna called me to say they just received the car I wanted. A test drive later....the rest is history! Thanks for finding the my prefect car!

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2017

Alex was very professional, helpful, informative, & overall very pleasant to work. He made everything happen for me to get the car I wanted. I called him probably too many times, but each time he was a very nice person to work with.

Read at DealerRater

DealerRater logo
DealerRater May 24, 2015

We had a great experience at this dealership. We got an incredible car that we LOVE for a great price and excellent customer service. No high pressure sales, just service! Very happy!

Read at DealerRater

DealerRater logo
DealerRater May 15, 2015

I wrote a review yesterday about the dealership failing to provide good customer service over the issue of a damaged tire. After some frustration, and without expectation, the service manager, Nathan, replaced my tire free of charge. A good decision on his part, which revived my faith in the dealership.

Read at DealerRater

DealerRater logo
DealerRater May 12, 2015

Our service consultant Patrick made our car purchase experience so comfortable and easy. He had cars selected and ready for us to test drive on arrival. He gave us insightful and valuable information about each make of car...options that would best fit our life style. The support staff did a fabulous job making our dream car come true. Thanks son..mom is so proud of you!

Read at DealerRater

DealerRater logo
DealerRater May 8, 2015

Patrick helped me get the car I wanted at a very good price. I was buying a used vehicle as a second car and not trading in my vehicle. Instead of making me wait and find someone to help me get the car home, he personally delivered the car to my home. It was a 45 minute trip each way. This was way above and beyond any dealer I've ever been to, and I've bought over 12 new vehicles in the past. I would recommend this dealer to everyone.

Read at DealerRater

DealerRater logo
DealerRater Apr 20, 2015

I first want to tell you I normally don't shop for cars, I let my husband, but I went this time and actually enjoyed it. Patrick was amazing, and super helpful without being pushy. The lady in the office was super sweet. We will be back when we need another car. Thanks for making our shopping so enjoyable...

Read at DealerRater

DealerRater logo
DealerRater Apr 17, 2015

The dealer Patrick is very friendly and helpful all the time, very responsible after sale service. People working inside are all very cool, and you will like their coffee, too.

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2015

When I first walked on the lot I knew exactly what I wanted and Pat made sure that I was happy every step of the way. His follow up skills were superb and I would definitely recommend friends and family to him. Thanks Pat and the rest of the INFINITI team that helped throughout the process!

Read at DealerRater

DealerRater logo
DealerRater Oct 8, 2012

When the JX35 was first advertised, I stopped by INFINITI of Tacoma at Fife to get more information. Dennis met me and shared with me what he knew about the car, which they had not received yet. Sales Manager Scott Griffith showed me what they had coming and explained the descrepencies that I noticed in the brochour. A couple weeks later, Dennis called me to let me know they had received their first round of JX vehicles. My wife and I stopped by and test drove two different versions. Since they didn't have what we wanted, Scott spent quite ...

Read at DealerRater

DealerRater logo
DealerRater Apr 13, 2011

We bought a 2003 G35 sedan approximately 4 years ago. We loved everything about it, the performance, the look and the reliability, but with our growing family we needed something that was bigger and more family oriented. After much debate about what kind of vehicle to purchase it had been decided that what we wanted and what we could afford were 2 very different things. We wanted to purchase a QX 56 however our budget would not allow us such luxuries the other problem we were having was the fact that we had over $7,000 in negative equity that we owed on our G35. We ...

Read at DealerRater


Leave Us A Review