Customer Testimonials in Tacoma, WA
Iām extremely disappointed with the level of professionalism from INFINITI of Tacoma at Fife, specifically regarding their handling of communication preferences. After clearly requesting to no longer receive text messages, I continued to receive unsolicited textsāparticularly from Edward Ryle.
It is both frustrating and unacceptable to have my request repeatedly ignored. This behavior demonstrates a lack of respect for customer boundaries and raises serious concerns about how this dealership handles customer privacy and consent.
I expect a higher standard of professionalism from any business, especially one representing a luxury automotive brand. I strongly urge management to take this ... Read More DealerRater - Apr 10, 2025
Excellent experience purchasing a used car - thank you Jordan. Found perfect car for our son
Eric G is our guy! Heās always in good spirits, he remembers us and always quick to greet us and make sure our service experience was always great before we leave. Eric is very professional and very knowledgeable. We continue to come here for our vehicle servicing because of him!!!
Brought my ax 80 in for its first service. Chad helped me immediately and the service was completed promptly. The dealership has a nice waiting area and time passed quickly. Thank you INFINITI for another great experience.
INFINITI OF TACOMA REVIEW
Around March 22nd, 2022; my 2013 INFINITI G37S was worked on by a certified mechanic, in the garage of INFINITI of Tacoma. After the repairs were completed, the certified mechanic took my 2013 INFINITI G37S for a test drive. While on the test drive the certified INFINITI of Tacoma mechanic did not check all the fluids in my car before the test drive. That is why the certified INFINITI of Tacoma mechanic blew-up my engine. I would like to point out that the car the certified INFINITI of Tacoma mechanic blew-up the engine, of a car that ... Read More DealerRater - Oct 11, 2024
I am a repeat customer of the Tacoma INFINITI dealer in Fife. They give me excellent customer service and they take good care my car at a fair price. I recommend this dealership. I have purchased several cars from them. There is never a hassle.
I had warranty work & oil change work done there. I do all my services through INFINITI of Tacoma(fife). My Rating?Excellent experience. Excellent service. Customer Service was Excellent. My Service manager was Joseph.
Great Service! James provided ongoing updates and good advise during the process!
Very costumer oriented
Being new to the area i have been looking for a car for some time now. Being in contact with my sales rep John has made my search phenomenal. After some time I was lucky to find the car that fit my price range and my go 2s. With the work of John, his team and Dan in finance it made my day to walk away with the car I wanted the same day. In house service and accommodations were great. The place was clean and everyone was professional. If your new to the area and looking to sell buy ... Read More Google - Aug 3, 2024
The guys at Fife INFINITI always make sure that I'm taken care of. My experience has truly been fantastic. Thank you all so much
The associate was very help full and take of care very well.
This INFINITI service location has improved significantly since I started seeing them about a year ago. Much nicer and more knowledgeable staff!
I brought my 2014 INFINITI QX 60 in for routine oil change. They were also having a great special on detailing. On the spur of the moment my service advisor Joseph arranged a loaner and detail for me. My car was returned spotless (I have two labs that ride in the back). I was very pleased and will be transferring all my maintenance needs to this dealership. Thank you!
I have always had a first class experience at INFINITI of Fife-Tacoma.
The sales experience of purchasing a vehicle can sometimes be a stressful experience. This was not. The sales team was very helpful and friendly. However, there should be more effort and preventative measures put in place with servicing of used vehicles on a regular basis. To eliminate having a brand new customer deal with potential mechanical issues within a week of purchasing a used vehicle. It takes away the excitement for the customer. It was corrected and resolved in house and for that reason it is three stars.
Great service from start to finish. The staff were amazing and kept me informed every step of the way. So appreciative that I have a safe trustworthy place to bring my car!
Very easy and comfortable place to get your service done.
This is my fourth car from INFINITI of Tacoma. I really enjoy working with Steve Renard. He took the time to listen to my concerns and my needs before putting together and presenting the best offer he could work in my favor. I truly value the relationships I have with the entire crew at INFINITI of Tacoma which is why I continue coming back. The cars are great too! Thank you, Steve and Clayton for all your patience and careful guidance on this latest transaction. -Christian
Very professional
Did an amazing job handling the maintenance my Truck needed after owning for a year. Amazing prices! Online booking was so simple. Thank you guys š
I had a service done yesterday had to change all 4 tires. Eric Garcia did an exceptional job from the start making sure everything goes well ,he cared about the urgency I had to deal with. Eric also surprised me with a very nice loan car! Thank you very much Eric! Georgina
The people here are extremely friendly fast getting results and kept in loop at every turn. Very customer friendly
Excellent service from Al Baz def recommend giving him a call if your looking at a new ride.
Joseph Meek is the best at what he does.
Excellent service! Thank you
When my Q50 lease was expiring, INFINITI of Tacoma at Fife (Al Baz) patiently walked me through my alternatives, then found me the car i wanted in California and secured it for me. Low pressure. Good experience. Would work with them again.
Prompt, courteous, and ALWAYS a fantastic job. Never a malfunction between services.
Excellent Service at INFINITI of Tacoma! We had a fantastic experience at INFINITI of Tacoma! Our salesman, Stephen Smith, was incredibly helpful and went above and beyond to get us a great deal on our new vehicle. He even introduced us to the maintenance staff who will be taking care of our car, which made us feel very confident about our decision. The entire staff at INFINITI of Tacoma was friendly and professional, and the facilities were top-notch. We highly recommend this dealership!
Al was very helpful. He got me into the car of my dreams. He made the trade in process of my Tesla easy. He got me everything I asked for. Highly recommend. Everyone one was wonderful
Always a pleasure doing business!! Fast, reliable service. I was in and out or an oil change in less than 30 min.
Eric. James & Hector were so helpful through the process of everything. They made it all quick and easy!!
I have leased 5 cars from INFINITI of Fife and always dread the service appointments. This is the first time I had an amazing expand it was all because Eric took such wonderful care of me. He met me at my car, walked me in and made sure I was aware of the snacks, he didnāt try to upsell me on unneeded services and my car was done in half the promised time! Eric, in 1 service trip, you have redeemed 15 years of frustrating visits.
Very good servicle,.job well done on my qx 80....
Service department was the best
Very accommodating personnel, shout out to James Hayes for great customer service
Infinity,got us in right away and went above and beyond on this window repair, can not thank them enough. My service manger Eric,gets 5 stars from me for his professional service. Also went above and beyond and great to work with.
For the most part I like the service department. They are great about getting me a car and getting my car serviced. I've had a couple experiences where I felt my concerns weren't listened to or I was being patronized but most of my experiences have been positive. Thus the 4-star.
Dealership has contacted me on a six month schedule for over three years without interaction from me...when i asked to be removed from the call list i got more questions and not a confirmation that i had been removed. i was immediately reached out to and a discussion was had about my most recent interaction. While not ideal to have this type of interaction, at least it was corrected.
Service Department Review: The most pleasant, stress-free, seamless, service I've ever received. I also believe they were honest in their recommendations for the maintenance my vehicle needed. Pricing was fair and received a loaner vehicle. Thank you Joseph & Eric for making my experience a good one.
Was wonderful, fast, efficient, super helpful on an issue I had with my brand new car and went out of their way to help me fix it. Greatly appreciated.
Eric was very helpful when I went there to get my Infinity SUV service. He is definitely an asset to your team. He has good customer service. He went above and beyond.
Eric and his team provided great customer service. They kept me informed and solved my problems fast! Very professional and the only place I would trust my INFINITI!
Had a great experience at INFINITI of Tacoma at Fife. They worked with us to purchase a vehicle that meets our needs and the family loves.
We bought our FX37 back in 2013, the product is excellent. Weāve are in the market for a newer vehicle at present. Hope for some loyalty within the owners ship now.
Great experience with the service team and the level of work done was top notch, the price wasnāt bad either, maybe the only thing is the detail team missed cleaning the entire back, Other than that our experience dealing with this dealership was great.
Eric was so kind and courteous. Helped me out so much with my car and gave me a discount!
Good work by this place
My first experience at this dealership for an oil and filter change was a pleasant experience. I was treated like an old friend by James Hayes. I would come to this dealer for a new purchase and will be back for service on my Q60!
Great community to be a part of. Got good service for my car
Quick, easy service. The service advisors are awesome too and had great recommendations
Everything was great! Making my service appointment was easy, my service was done fairly quick and I really appreciate the wash/vacuum! Joseph was pleasant and made sure to take care of me. Only good things to say š
Steven was great very professional and upbeat friendly non pressure sales professional he is always smiling and eager to help great experience with him made it a fun experience I give him a 5 star review I felt bad tho as they kept referencing there profit loss on my car deal when I walked out of there with the sticker price and no discounts and a pretty low trade in value for my car compared to kbb they would not budge a cent not even a free oil change lol . As for the car I love it I walked out of ... Read More Google - May 31, 2024
Eric in the service department at INFINITI of Tacoma is probably up there with God as far as I'm concerned with the Miracles he worked and his assistance with getting me back on the road . He definitely went way way above and beyond anything he should have to do to help me out. I promise you if you go see that guy he will help you out. Kudos to Infinity for hiring Eric they definitely made themselves stand out with that guy
Itās all guuud. Nice peeps. Good service. Girl on phone was a lil snobby.
James Hayes always goes above and beyond for myInfiniti Q50! Heās very informative, always so personable and professional!
The staff is very friendly, and knowledgeable. They take of what I requested, and also let me know about other issues with my car. They are also very generous with the waiting room snacks!!!!!
Excellent experience. Gil and Dan were very helpful and professional with a great friendly demeanor.
Staff was attentive and truly listened to my concern. Great communication.
Awesome!
Great staff, awesome cars! Iāve worked with Stephen and his service was top notch! No extra questions, straight to the point, exactly what you need! Had a blast test driving QX80 with him. A personal follow up is a nice touch š So far my favorite INFINITI dealership, would come again and again!
I was pleasantly surprisedā¦dog friendly!! First dealership Iāve ever been too that has a space for your dog. And they have a dog mascot. The customer service was above and beyond. The manager actually met and chatted with me upon arrival. Very friendly, and inviting. And can I tell you about the homemade cookies. Definitely stands out above the rest.
Eric in service was so courteous. He is the first person and this is the first service shop that was actually able to diagnose my vehicle and get max care to pay out for a new transmission. Ive only had my vehicle for two years from carmax. So i am so happy with everything at tacoma infinity. They gave me a NICE loaner car. Nicer than mine. Made me want to trade in. All i did was put a $50 deposit and bam loaner car. Thank you guys for everything!!! Will always come there for diagnostics in the future.
Joseph and Eric made sure that I got the help I needed to have my vehicle fixed. They set me up with a loaner vehicle that I was comfortable in. I highly recommend going to them for all your infinity needs. Thank you both for take such good care of me and my car.
I have to take my car in for repairs. James was my service advisor. He was communicative the entire way. Gave me a reasonable deadline for when my car would be done. He was very friendly and informative. The team was able to finish my car way ahead of schedule. Good job all around. The buying process was also very easy and relaxed. If youāre looking ask for Clay, he is a great salesperson!
Did a great job, very impressed.
Great service! Better than INFINITI of Bellevue ā¦ I got accurate pricing and they took great care of the car !
VERY happy with my experience and our purchase. Awesome dealership! Weren't pushy at all. Our service rep was Rhyan and she has such a great personality.
Good service friendly personel best loane rcar I ever had good coffee thank-you I will be back.
Impeccable service
For two windows that needed replacement, I was very satisfied with the time and services.
The diagnostic service for my 2007 G35X was comprehensive, down-to-earth, and detailed. I very much appreciated the technicianās feedback on the reasons for the issues with my car that had been a mystery to me for over a year (I do my own maintenance generally, but needed a second pair of eyes, and boy was it helpful). The staff was friendly and professional in general.
Very thorough evaluation of my vehicle, listing items they found and could help with.
First time purchasing a vehicle from this dealership. Everyone I worked with (Clayton,Dan,Gil) was friendly and I got a good deal. The process was quicker than expected.
Superb service from Eric. Definitely coming back for maintenance on my QX80
Awesome customer service
Eric at Infinity of Tacoma took great care of me and my vehicle. Thank you so much!