Customer Testimonials in Tacoma, WA
Seamless process. Al Baz was a huge help and got my new car delivered to me in Portland. Everything happened over text and it couldn’t have been easier. Would recommend!
I went to get my oil changed and get the tires rotated and the dealership was great! Andrew was amazing and helpful. Very clear and good service. Thank you!
Really appreciate Brandon! Super great customer service! Made sure our vehicular was in tip top shape before leaving the lot. Thank you so much Infinity in fife!
Oscar in the service department is top notch. You won't find better service anywhere else! Service appointments are easy to book online and waiting area is clean and full of snacks and drinks.
I Went in for routine oil change and tire rotation. Great service! Promp and efficient. Brandon made my appointment and kept me updated to the service as I had another appointment to keep. Nice, comfortable waiting area.
In for first oil change, efficient and quick. Brandon and his assistant are professional and courteous. Nice free snack station and great coffee. Comfy waiting area.
INFINITI of Tacoma has always done a great job when servicing my vehicle. I won't take my car anywhere else. Prompt, friendly and knowledgable. Thank you
Julian my salesman was great. He was very helpful and knowledgable. I will recommend them to anyone who wants a no hassle and laid back approach to buying a car. This is the way it should be. Great job and thank you
Great in and out service. They the only ones that I will let service my car. Brandon has great customer service skills. He pays attention to the details. Even checks to make sure the next oil change sticker is in place
Great service, excellent price for a quality used INFINITI M35. I have really enjoyed my car and look forward to more quality service from INFINITI of Tacoma.
Brandon as always did a great job. Appreciate the ease of in and out service. They are the only ones who service the car! Well done.
Oscar was so nice and everyone was very respectful to me and my family. They even provided me with a loaner car since the repair took longer than expected.
Brandon is amazing never fails to provide everything I need
No pressure, knowledgeable, polite, relaxed atmosphere. Made buying very easy. Won’t go anywhere else
About a month ago I logged into Autotrader.com to search for a pre-owned Tesla automobile. I found one to my liking at Infinity of Tacoma at Fife and without contacting that dealership first, I drove there that day to look at the Tesla Model 3. I was greeted by a very young and energetic salesperson named Gabe Phillips and I told him I was there to see a specific vehicle. He informed me that unfortunately another customer was already writing up the paperwork and test driving it. The customer had arrived there just before I did. It was a very ...
I’ve bought several Infiniti’s here in the last 15 years. I purchased my most recent in April 2021 and worked with Julian. It was my best experience with a sales person here at INFINITI as well as my best experience buying a vehicle anywhere. When you’re passionate about vehicles, have purchased 29 and counting, used to work for a dealership, extremely detail oriented, disabled with special needs, and came in to shop with an energetic little girl; I was probably the textbook definition of a difficult customer. Julian never once failed to treat my daughter as a little lady and ...
Gabe was extremely helpful when I came to look at the Q50. I never felt pressured at all. Everyone I dealt with was friendly and professional.
I had the pleasure of working with a new salesman on the team, Gable Phillips. Gabe was very enthusiastic about getting me off the lot in a car that I loved. He was knowledgeable and friendly and made my car buying experience a very positive one. I would definitely work with Gabe again and would recommend him to anyone looking for a very positive car buying experience.
Great salesman, easy to work with. Answered all questions,, Gave us water to drink, and it was cold. Also has clean bathroom. Al was a pal
Brandon Raymond is the Service department is professional, knowledgeable and very helpful. He was upfront and honest and didn't try to sell any services need. I highly recommend the Service department at this dealership.
I love INFINITI of Fife! I always go here to get work done on my QX60. Great waiting area. Everyone is really nice. Brandon in the service department is really great to work with!
Excellent service and communication from start to finish, including follow up.
Al was very helpful in the purchase of my tesla. No pressure to purchase. Let me alone with the car to drive and figure out. Highly recommend him.
This is my 2nd purchase with INFINITI of Fife and I will continue to come here for any future purchases. Each time the staff has been friendly and welcoming - Each time I've visited whether, for an oil change or purchase, Al always remembers me and says Hi. It's low-pressure sales with a highly knowledgable staff. A true pleasure doing business with all of you again, especially Al! Cheers!
Great service dept, Carrie in service was very easy to work with and responded quickly to messages and texts. Car was washed and vacuumed when I picked it up.
INFINITI of Fife has excellent service. The people are very friendly! The service department gives you peace of mind. Have never left unsatisfied with the service. You leave with a freshly washed and vacuumed car! I highly recommend INFINITI of Fife!!
Brandon is fair and professional. I always have dealt with him and he never tried to sell me anything that I didn't need. Thank you for your excellent customer service.
Love coming to Infinity of Tacoma at Fife! Superb customer service and the facility is cleaned and so accommodating to customers!! They always take great care of me! I always love that my car gets a complimentary wash and vacuum!!!
Ron stephans The new guy at the Fife dealership is amazing.His customer service service skills are on point. He sold me a car and then my mom a car and now a couple minutes ago my roommate a car. His manager Cory is also really awesome I will definitely refer more people here.
Cheapest oil change service I've ever had. My car uses full synthetic and I was pleasantly surprised by how affordable it was. Customer service was great. Love this place.
Al Baz helped me get into a Nissan Frontier with 6 speed manual trans. Gave me a good deal and was friendly and easy to work with. New or Used I would recommend this place.
Brandon Raymond was not only professional but exceptionally knowledgeable. He was courteous, kind and genuinely cared about my situation. He kept me informed of my service. Definitely a positive experience!
Brandon was our service agent and he was awesome. We had our routine 45000 service and he helped made sure everything was done to our satisfaxuon.
Had my car serviced they had it done in the time they quoted. Nice facility with snacks a drinks. Brandon always takes good care of you.
Great sales experience on my new INFINITI purchase with trade in. Al is easy to work with, very knowledgeable, and exceeded my expectations on my new INFINITI purchase.
Brought my car in for its first oil change and they washed it and vacuumed it out! It was so nice! Thank you for the great customer service!!
The service rep (Oscar) was very helpful and courteous. The price for replacing my tires was more expensive than going to shops that are specialized in replacing tires.
I had a great experience with Carrie. She was fast, stayed in communication with me until vechicle was ready. Let me know what needed to be done.
Brought my Q50 in for a oil change and noticed i need a tire rotation and before i new it Brandon ,said your all done Thank you Brandon for a wonderful experience
They were awesome and took care of everything for me. They even drove all the way to west Seattle in rush hour traffic to bring me paperwork
Brought my car in for regular maintenance was greeted right away, treated well. My husband bought a car while we were there. The Manager , Service department and sales staff are awesome! Great experience.
Excellent all around, Excellent experience. I was presently Surprised by the level of attention that I received. From sales to management to service, everyone send genuine and attentive.
Convenient scheduling online and very good communication with my advisor. I would definitely recommend the service department to family and friends. Service was quick and complete.
Infinity of Tacoma is a top notch dealership. I’ve had nothing but great experiences in dealing with them and they have very helpful and friendly staff and sales. Their service department is awesome and Oscar and Brandon always take care of me.
Was greeted quickly, had a great interaction with Brandon . It was quick and easy within an hour for an oil change and car wash.
3rd car in a row from INFINITI of fife. I’m Was very pleased with the overall experience. Traded in my 2014 for a 2018. Quick and easy!
Just purchased a used car from Infinity. Al Baz did a great job! He was very patient with me while I shopped around and compared vehicles. Very pleasant and smooth transaction.
Yes. The staff were friendly, knowledgeable and readily available. Brandon Raymond in the Service Department provided great service. Also, Covid protections were in place and provided a safe environment.
I've bought my last two cars at INFINITI of tacoma. I always have my cars serviced there even though I don't live close by, it's worth the drive. They are great!
Al Baz was amazing I would recommend him to assist you with any of your vehicle shopping. This was the easiest and most positive buying experience to date.
I wanted to give a huge thank you to Oscar at INFINITI Tacoma for his outstanding customer service. I took my car in with an issue- of course when they put it on the computer everything was “fine”. Oscar offered to keep the car, drive it and see if he could experience the same issue. It took two days but he finally experienced what I was experiencing and was able to get the right repairs completed. I understand that technology makes the service process easier and efficient for the DEALER but not the client. Sometime it takes someone willing to ...
I reached out to the dealership a couple years after stopping in to look for a used vehicle for myself. At that time, I felt that I was treated like royalty. Though I didn't purchase at the time, I remembered my experience there. Recently, my wife decided that her Tahoe was a lot of vehicle to drive around usually empty, as in the last year both of our kids have married and "left the nest". I reached out to the Sales Manager directly, as I have worked at Dealerships the last 20 years myself and know the trade ...
This dealership has always had high admiration for me due to their excellent customer service. I will continue to do business here, thank you all.
I bought a used G37 Convertible, they had the car ready to test drive when I arrived and with Covid they let me drive alone. The next day I negotiated via email and they delivered the car to my home. There was a small error on the price on the paperwork but they sent me a check the following week to correct the error. They just sent the plates to me via overnight UPS and that completed a successful transaction. The car was very nice.
Great service department. Very friendly. Very helpful. Very accommodating. Very knowledgeable. Goes above and beyond to make sure that you are a satisfied customer. Even team member not directly helping you are still friendly and accommodating.
This dealership is awesome. Mike and Al are great to work with. I’ve never left unhappy. I look forward to a continued relationship with INFINITI.
Going there for service is great, always a loaner car available. People there are friendly and eager to help. They acknowledge you on arrival and check up on you if they see you sitting there to see if you need anything else. I also like the free snacks and drinks, that's always a plus!
Thank you, Diane for a super pleasant experience in helping me with the purchase of my 2017 QX70. Really like my car. Thanks again! Excellent!
I prefer the INFINITI of Tacoma at Fife, over the Bellevue INFINITI. Carrie Margullis, is extremely helpful & knowledgeable. She’s pleasant to work with & my favorite Service Advisor! This is now my 2nd INFINITI that she has helped me with.
I went to the store to check the car and I got good service and came back home with brand new INFINITI car. I like the customer service that I had at the store. I appreciate your good service
I stopped at this dealership to enquirer about a problem with my QX80. It was scheduled and repaired at my convenience. Customer service was excellent.
Salesperson Clayton Johnston was exceptional in supporting our shopping experience and instrumental in negotiating a favorable purchase on our new QX50 in collaboration with finance manager Mike. We were pleased with the generous offerings for extended zero APR financing through infinity and will enjoy our new vehicle. There was only a single issue with an improperly mounted license plate bracket however the dealership's general manager Steve quickly worked to resolve that to our satisfaction with parts manager Seth. Overall we were impressed by the personable, caring and effective nature of the staff and managers at Infinity of Tacoma at ...
I went to this dealership on Wednesday, June 3, 2020 and worked with Cheyenne Price (a new saleswoman) and her sales manager Brian Martin and would you believe his wife and I have the same name except my name is spelled Regina....they were both wonderful, professional, no pressure, very honest and genuinely cared about what I was looking for. Came back the next day and Cheyenne came in on her day off to meet with me....the vehicle I test drove didn’t meet my needs. I would highly recommend this dealership and more importantly Cheyenne and Brian to anyone looking ...
Al Baz has been really helpful in finding a great reliable car he's really friendly and great with customers I would definitely consult with him when it comes to financial situations and trying to help to get a great car.
Integrity; thorough service department; friendly staff. Aside from the people who work here, Infiniti's are great cars! I have always been taken care of in the 13 years of being a customer!
Our salesman Tari was excellent. He was knowledgeable about the car, very friendly and not pushy in anyway. This purchase was one of the easiest and nicest experiences I have had purchasing a car.
Brandon was awesome! Got my 2013 INFINITI JX35 checked in for my oil change service and had my car serviced and washed promptly. Service area was very clean with premium wi-fI and great snacks and refreshments.
I was truly impressed with Carrie, the new service agent. Carrie explained the details of my service and also guided me on prioritizing future services. Carrie is professional, and provided superb service. In addition to Carrie, the young woman who answers the phone sets a wonderful, tone. She is courteous, professional and goes above and beyond to connect you with your agent. Her name escapes me but she is essential to the team! The service manager is amazing!
Al is wonderful,very knowledgeable. He showed us several cars and found the right car. We are very glad with our purchase. I would recommend him to my friends and family.
Highly recommend! The buying process went smoothly thanks to Tari. He was very helpful and customer oriented. Would definitely come back for another car purchase and refer it to my friends.
I like the great job that they've done. I will definitely come back for the service that they've do. And the sales they treated you like a family.
Al was great in helping my needs on getting newer car. Definitely recommend him. Go here great selection. Come here to look for your next car
My easiest car buying experience thus far. I knew exactly which vehicle I wanted and Tari reached out quickly and set me up for a test drive. He didn’t try to get me to switch to a different car, and was very helpful and not pushy. Everyone at the dealership was super friendly, and we chatted over coffee as I waited. Bob in finance stayed after hours too, and I drove it home that night!
Thanks for selling my Mom a great car. It was a pleasant experience and would recommend Al to my friends and family. I would shop here again
I bought my first car here back in February, and I absolutely love it! Kudos to my salesman Tari, I didn't even know what kind of car I was looking for, and Tari found me the perfect wheels for the right price! And I appreciate the free detailing service, I can come in and get my car cleaned for no charge, as often as I like. Overall, a 5-star experience at this INFINITI!
Had a pleasant experience shopping for my new car here. No pressure tactics, very friendly staff makes this my best car purchase ever. Tari Steward went above and beyond to accommodate my requests and patiently answered all my questions. Kudos to him!
I’ll do the excellent job in servicing us and take care of us as customer service was superior .Also the day before when I met Joe when I came in his customer service was excellent also I would recommend this dealership to my friends and family
Good customer service. Tari Steward was very helpful throughout the process and excellent salesman. Got QX50.It was a great experience. Nice facility and location. Thank you Tari.
Had such a great experience buying my QX60. Tari Steward was wonderful to work with. I really feel like he took the time to show me all the features of my new car. Very low pressure. I love my new car.
My son and I purchased a car for my son! His first car! Tari Steward did an excellent job of helping us get the right car for my son. He was professional even though the dealership was busy, Tari made us feel like we were the only people in the world! Infinti if Tacoma is a beautiful modern dealership and we loved being helped there! When my two boys took a trip across the U SA and back , the car got serviced with great care! Their trip was amazing and there was no eventualities with the car! It performed beautifully ...
Al Baz was amazing I would recommend him to assist you with your car needs. His knowledge of the INFINITI products was amazing. The sales manager and the finance department were both amazing as well. My overall experience was great.
Amazing experience! Marine Mike was knowledgeable and supportive through the whole process. I would recommend going there for a great purchase experience. This was so easy, friendly and a low pressure atmosphere. Brian & Mike do everything they say they are going to do and more without asking. Thank you for making this stress free.
Al Baz, great job on selling us a qx60. Will definitely be referring others to him. We really appreciate having his help. Thank you Al!
Service manager and staff are consistently friendly, knowledgeable and never pushy. Sales staff helped me out with a LOT of questions pertaining to lease vs finance.
People were extremely friendly, professional and Helpful. We are very pleased with the appearance of the facility, presentation of the vehicle and even the service manager was courteous.
Al and Steve were very helpful in the buying process. Both made me feel quite comfortable through the entire process. I would surely recommend this location to anyone looking to purchase their next vehicle.
Sales manager Brian and sales person Terry did an amazing job on getting me out of my QX30 and into a brand new QX 50 ! Smooth seamless transaction and I am very happy ! Thank you INFINITI of Tacoma at Fife ! 4th INFINITI !
Al is very helpful,He helped me in finding the right car, the process was very easy. I would recommend him to all my friends and relatives it was a good experience.
Tari Steward sold us a fine Q60. But, first he spent two months searching all over the west coast to locate the best deal with all the features we wanted. Excellant work by his managers and his wonderful efforts.
I purchased my Q60 this weekend and had a great experience. Tari Steward was so great to work with and didn't use any heavy pressure tactics. When I first went in to INFINITI of Tacoma in Fife, they didn't have the exact car that I was looking for; Tari worked hard with his team to find the car of my dreams. After approximately 2 months, they found the perfect car with all of the options that I could ever want. Tari even shared in the excitement of finding the perfect car for me. Tari and INFINITI of Tacoma will ...
Tari helped me find a great qx50 to uprgade from my q50. Inwould recommend Tari of Tacoma INFINITI to anyone looking to purchase or lease a vehicle. He took the time to listen to what i needed and found me a great car at a great price.
I was looking for a new car. Al helped me out. The process was easy and he was able to accommodate everything I needed in the vehicle. Thank you Al for working with me and getting me the car I really wanted.
AL and Terry were great. We drove from Portland and they were extremely accommodating. The car we purchased was in phenomenal condition. Would definitely recommend!
Tari was a pleasure to work with, he helped my fiancée and I with the lease of a beautiful qx50. Tari was responsive to our needs and our preferences, I would recommend him and Tacoma INFINITI any day
In for my second lease, Tari was amazing and extremely helpful in finding the best fit for my needs and my budget. By far one of the best experiences at Tacoma INFINITI. I will continue to recommend this dealership and Tari especially to anyone who needs a solid car they will love.
Tari showed us excellent, no pressure buying experience while purchasing a QX80. Great customer service and easy purchase process. Good dealership and quality processes made for a very pleasant experience
Very friendly people. They helped my son find his new used car. I would recommend them to anyone looking for a new or used car. A
Excellent salesperson. Was very helpful during the entire process. Explained every detail needed and answered any questions that were asked with zero complications. Would recommend
Really helpful during the process. Explained all the details that we needed to know and was very kind the entire time. I would recommend him to anyone.
Al, was very kind and knowledgeable. He helped us to find our car the place was clean everybody was nice including the manager I will recommend al to my friends
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