I had a problem with my hardtop convertible. For some reason, I could not retract the top. I received first class customer service from making a service appointment to picking up the car after maintenance service. The maintenance techs troubleshot the problem, isolated the cause, ordered the required replacement part, and fixed the problem in a timely manner. The service agent, Brandon, was courteous and knowledgeable and kept me informed of the status of the car via text and calls from start to finish. Plus, I got the customary hand wash of the car before picking it up. Thanks for ...

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Hands down my best experience in purchasing a vehicle. Tim (sales rep), Brian (sales manager), and Bob (finance) are superb. I highly recommend when you visit Infinity of Tacoma. I arrived at the dealership unannounced. Tim greeting me immediately. He listened carefully to my desires and respected my budget. He was prompt in providing me a short-list of vehicles that met my desires, and did not lead me astray into something I wasn’t interested in. Within 2 hours he left me with the best of problems; the choice between two similar M class vehicles. Throughout the process he was objective, ...

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Tari was a great help and super friendly!

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I was in Seattle looking for a car and made an appointment at this dealership. Al Baz was the salesperson who helped me--not only was he very knowledgeable about the different specs on the two models that I was trying to decide between but he wasn't pushy, which I appreciated. I would definitely recommend using this INFINITI dealership if you are in the Seattle area.

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