Customer Letters
I really enjoy taking my car for service. They are very friendly and professional; always do great work and they call to remind me when my car is in need of service. That is a big plus… I love it.
Comments from an anonymous customers service survey,
I totally enjoyed the opportunity to work on my laptop while waiting for my car to be serviced. It is a great idea to have WiFi for the customers.
Comments from an anonymous customers service survey,
Alex is always efficient, genuinely friendly and professional. I really appreciate the service department checking areas that were not scheduled for service. Once additional areas needed attention, I was contacted promptly; parts were ordered promptly and service delivered promptly and efficiently. Thanks!
Comments from an anonymous customers service survey,
(This letter was sent to Mike Sears, Internet Manager)
Dear Mike,
I want to take this opportunity to thank you for the professional, caring approach you took to deliver my EX35 last month. As I bought sight unseen after seeing it on your Internet ad, and discussing it with you, I placed my trust in you and Infiniti of Tacoma to look after my interests.
On taking delivery, I was impressed with the impeccable condition of the vehicle, reflecting the careful preparation your staff took to ready it for me.
I very much appreciate that you and your colleagues went the extra mile to iron out the legalities of the cross national ownership transfer, and the endless paperwork and documentation required.
For all this, I thank you and the other staff members who worked to bring the sale to a successful conclusion.
Please feel free to use this letter as a reference to any Canadian purchasers who would like reassurance about the quality of the purchasing experience at Infiniti of Tacoma at Fife.
Sincere regards
Colin
Coquitlam, B.C.
(This letter was written to Carrie Slaughter, Service Advisor)
Thank you for your professional help and kindness. We really enjoyed the service we received.
Edna
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